When will my order ship?

Ready-to-Ship items typically ship within 5–7 business days.

Pre-order items are shipped to Little Bluebird Smocks first and then prepared for customer delivery. Once pre-order inventory arrives, please allow 5–7 business days for quality checks, packaging, and shipment.

Please note that pre-order ETAs are estimates provided by our manufacturers and refer to when inventory is expected to arrive at our office—not when your order will be delivered.

Do you offer refunds or exchanges?

While all sales are considered final, we understand that sometimes a different size or item may be needed. Exchanges may be considered on a case by case basis and are subject to current inventory and availability. Because many of our collections are limited releases, pre-orders, or personalized pieces, we cannot guarantee that an exchange will be available.

We do not offer refunds or cancellations on Ready-to-Ship, pre-order, personalized, or custom items.

If you believe your item has a manufacturer defect, please email us within 48 hours of delivery with your order number, photos of the issue, and a description of your concern.

Can I cancel or make changes to my order?

Because orders begin processing quickly, we are unable to guarantee cancellations or changes once an order has been placed.

Please carefully review your order details, including sizing, shipping information, and item selections before completing checkout.

What happens if my pre-order is delayed?

Pre-order timelines are provided by our manufacturers and are estimates only. Delays may occur due to production timelines, customs, shipping delays, or circumstances outside of our control.

Refunds will not be issued due to delayed pre-orders. If you are purchasing for a specific event, we recommend having a backup option available.

Can I exchange a pre-order size?

Because pre-order items are produced specifically based on customer demand, size exchanges cannot be accommodated once production begins.

If you need a different size after receiving your order, we recommend checking our Extras Drops or visiting our Buy/Sell/Trade community to purchase, sell, or trade sizes with other customers.

What if my package says delivered but I cannot find it?

Once a package has been scanned by the shipping carrier, responsibility for the package transfers to the carrier.

If your package is marked delivered but you have not received it, we recommend:

• Checking with household members or neighbors
• Looking around your delivery area
• Contacting your local post office
• Allowing 3–5 business days in case of a delayed scan

We are happy to help guide you through the process if a carrier claim is needed.

Do you offer shipping protection?

Yes. Shipping Protection is automatically added to all orders at checkout.

If Shipping Protection is removed, Little Bluebird Smocks is unable to replace or refund packages that are lost, stolen, or damaged during transit.

How should I care for my Little Bluebird Smocks pieces?

To preserve the beauty of your garments, we recommend:

• Washing on a gentle cycle with cold water
• Turning garments inside out before washing
• Using a mild detergent
• Laying flat or hanging to dry when possible
• Using a cool iron if needed

For brightly colored smocks, especially red garments, we recommend using Color Catchers during washing as some color transfer may naturally occur due to the dye process.

How can I contact you?

For all customer service questions, please email:

littlebluebirdsmocks@gmail.com

We respond to emails within 48–72 business hours during our customer care hours. Please note that we do not monitor Instagram or Facebook messages for customer service inquiries, so email is the fastest way to receive assistance.